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The original item was published from 9/8/2021 11:02:22 AM to 9/8/2021 11:07:54 AM.

News Flash

Township News Flash

Posted on: September 8, 2021

[ARCHIVED] Hurricane Ida Resource Center Opens Today in Norristown

Starting today, Montgomery County will operate a Multi-Agency Resource Center (MARC) for residents affected by Hurricane Ida.

Hurrican Ida UpdatesThe MARC is open to the public during the following hours:

  • Today, Wednesday, September 8 from noon to 7 p.m. 
  • Tomorrow, Thursday, September 9 from 9 a.m. to 5 p.m. 

Montgomery County residents with any unmet needs due to the storm are encouraged to visit the MARC during these times.  The MARC is located at 2 W. Lafayette Street, Norristown, PA 19401, the headquarters of the Montgomery County Intermediate Unit. Free parking is available on site.

Enter the parking lot from the corner of Lafayette Street and Barbadoes Street, make a left at the guard shack, and proceed toward the building. The front loop at Lafayette and Cherry Streets will NOT be open for MARC attendees. (See map below).

Map - Ida Resources

The MARC is also within walking distance of SEPTA’s Norristown Transportation Center, providing access to numerous bus routes and the Norristown High Speed Line. Regional Rail service on the Manayunk/Norristown Line between Spring Mill and Norristown remains suspended due to storm damage.  GoGo Grandparent - Free transportation to the MARC for anyone, not just seniors.

Montgomery County residents can request free roundtrip transportation to the MARC through the following process:

Step 1 - Sign Up: 

Step 2 - Request a Car

  • Call 1-(855) 464-6872  
  • Press 1 for a car to your home 
  • Press 2 for a car to where we dropped you off last 
  • Press 0 to speak with an operator. 

Step 3: A car comes to you!

Spanish translators and American Sign Language interpreters will be available to assist residents in accessing various services. Masks are required for anyone entering the building, regardless of vaccination status.

At the MARC, residents can meet with representatives from the following agencies and organizations (listed alphabetically):

  • American Red Cross
  • Bridgeport Borough
  • CareerLink
  • Community Connections
  • Horsham Township
  • Lower Providence Township
  • Medical Reserve Corps
  • Montgomery County Department of Commerce
  • Montgomery County Department of Public Safety
  • Montgomery County Office of Public Health
  • Montgomery County Recorder of Deeds
  • National Flood Insurance Program
  • Norristown Borough
  • Office of Congresswoman Madeleine Dean
  • Office of Mental Health & Mobile Crisis (DCORT)
  • Office of Senator Amanda Cappelletti
  • Office of Senator Katie Muth
  • PennDOT
  • Pennsylvania Attorney General’s Office
  • Pennsylvania Department of Environmental Protection
  • Pennsylvania Department of Human Services
  • Pennsylvania Emergency Management Agency
  • Pennsylvania Insurance Commission
  • Salvation Army
  • Southeast Pennsylvania Voluntary Organizations Active in Disaster (VOAD)
  • Upper Dublin Township
  • Upper Providence Township
  • Veteran’s Affairs of Montgomery County
  • Victim Services of Montgomery County
  • Your Way Home 

This list is subject to change. For an up-to-date listing of participating organizations, visit

Storm updates will continue to be posted on the County website at Residents are encouraged to check this page for updates as the recovery operations continue.

Residents can also opt-in to receive text updates by texting MontcoIda to 888-777.


Individuals in need of a place to stay may go to the Red Cross shelter at the Norristown Area High School, 1900 Eagle Drive, Norristown, PA 19403. This shelter also accepts pets. If possible, pet owners should bring food, a crate, a sheet or blanket, and a bowl. These items will be supplied if a pet owner is unable to provide them.  


What to do if your property (residence or business) was damaged:

  1. Fill out this form: (only one submission per household) This is for MONTGOMERY COUNTY residents ONLY.
  2. Report the damage to your township or borough.

 If you need assistance, call the Hurricane Ida Crisis Cleanup Hotline at (844) 965-1386. 

  • Assistance provided:
  • Cutting fallen trees 
  • Removing affected drywall, flooring, and appliances 
  • Tarping roofs 
  • Mitigating mold  

These services are performed by volunteers and will be provided at no cost to the resident. Service is not guaranteed, however, as resources are limited.

IMPORTANT: If you have homeowners, renters, or commercial insurance, be sure to contact your insurance agent to receive instructions on how to file a claim.


Montgomery County Mobile Crisis provides support 24/7, by calling 1-855-634-HOPE (4673). This service is available to anyone in Montgomery County, including children, teens, adults, and families.


For information on road closures in your neighborhood, please contact your township or borough.


Physical donations are currently NOT being accepted by Montgomery County or our Red Cross shelter partners. Please do not drop off donations of any kind at the shelter at Norristown Area High School or other shelters that may become operational in the coming days.

When we have further information on how you can support the individuals in Montgomery County impacted by Hurricane Ida, we will widely publicize it via this webpage, social media, press releases, and other means.

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